Vivipet.com wants you to LOVE what you ordered. If something is not right, let us know. We have a 30-day unconditional return policy. If you have any questions, please contact our customer care team at info@vivipet.com

All returns are honored within 30 days of purchase.

To return your item(s), please email us at info@vivipet.com for return address.

• Returns must be in its original packaging condition, unused, and within 30 days of purchase
• Add a note in your package with your order number and return reason
• Use protective box or wrapping and email us your return tracking number
• Refund is issued approx. 3-5 business days after the return package has been delivered to us
• Item(s) received with package damaged are subject to a 15% restocking fee
• Item(s) received damaged that can not be resold, are not eligible for a refund
• Please note we do not cover return shipping fees and original shipping charges are non-refundable 
• We recommend you pay for insurance on the return shipping on items over $55
• We can not be responsible for any lost package sent to us

• Items with a price of $10 or less are final sale Goods 
• Grass seeds, Catnip, Cat Litter and water beads are final sale, not eligible for return
• Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

• Returns are processed within 3-5 business days after receiving your return and posted to the original method of payment. 
• We’ll send you an email confirmation when your refund has been issued. 
• Please check with your financial institution for credit posting time frames. 
• PayPal refunds will clear by the end of the same day it was issued

• Items shipped from www.ViviPet.com, can be returned within 30 days of ship out from our warehouse 
• Some products have different policies or requirements associated with them. 
• Return products past the 30-day return window, but items are not in its original packaging condition, used, we will charge a 15% restock fee

• On very rare occasions, we Hoomans do make mistakes. Please contact us and we will take care of it right away! 
• We may or may not require the original item to be returned.We reserve the right to request photos of the wrong/defective item 
• For all defective/wrong items please start a damage claim by contacting: info@vivipet.com with the subject line: RMA claim & ORDER ID 
• Provide clear photos of the wrong/defective item and a copy of the original invoice. 
• We’ll send you an email confirmation when your refund has been issued. 
• Please check with your financial institution for credit posting time frames. 
• Paypal refunds will clear by the end of the same day it was issued 

• If the items were a gift you can still return them for a refund. 
• Please follow our return policy to return the items back to us. 
• You can request a refund in the form of a gift card/store credit by noting it on the original packing slip and provide your email address 
• Otherwise a refund will be issued to the original card holder.  
  

• All refused shipments & undeliverable packages will be charged a 15% restocking fee. 
• Shipping fee is non-refundable 
• All undeliverable packages due to incorrect name or address, or not the present/failure to claim will result in a $10 restocking fee. 
• S&H is non-refundable