Vivipet.com wants you to LOVE what you ordered. If something is not right, let us know. We have a 30-day unconditional return policy. If you have any questions, please contact our customer care team at info@vivipet.com


All returns are honored within 30 days of purchase.


To return your item(s), simply pay to ship the items back to: 


         ViviPet Returns 

         14846 Arrow Hwy 

         Baldwin Park, California 91706 


How to return

  • Returns must be in its original packaging condition, unused, within 30 days of purchase. 
  • Please include the reason for your return 
  • Original shipping charges are non-refundable 
  • Please use protective box or wrapping. 
  • Item(s) received with package damaged are subject to a 15% restocking fee
  • Item(s) received Damaged and it is not able to resell again, they are not eligible for a refund
  • Refund will take approx. 3-5 business days after receipt of the package 
  • We recommend you pay for insurance on the return shipping on items over $55
  • We can not be responsible for any lost package sent to us

Final Sale items

  • Items with a price of $10 or less are final saleGoods 
  • such as grass seeds and water beads 
  • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Processing of Returns

  • Returns are processed within 3-5 business days after receiving your return and posted to the original method of payment. 
  • We’ll send you an email confirmation when your refund has been issued. 
  • Please check with your financial institution for credit posting time frames. 
  • PayPal refunds will clear by the end of the same day it was issued


Processing of Returns

  • Items shipped from www.ViviPet.com, can be returned within 30 days of ship out from our warehouse 
  • Some products have different policies or requirements associated with them. 
  • Return products past the 30-day return window, but items are in its original packaging condition, unused, we will charge a 20% restock fee


Wrong/ Defective Item Policy

  • On very rare occasions, we Hoomans do make mistakes. Please contact us and we will take care of it right away! 
  • We may or may not require the original item to be returned.We reserve the right to request photos of the wrong/defective item 
  • For all defective/wrong items please start a damage claim by contacting: info@vivipet.com with the subject line: RMA claim & ORDER ID 
  • Provide clear photos of the wrong/defective item and a copy of the original invoice. 
  • We’ll send you an email confirmation when your refund has been issued. 
  • Please check with your financial institution for credit posting time frames. 
  • Paypal refunds will clear by the end of the same day it was issued 


Returning gifts

  • If the items were a gift you can still return them for a refund. 
  • Please follow our return policy to return the items back to us. 
  • You can request a refund in the form of a gift card/store credit by noting it on the original packing slip and provide your email address 
  • Otherwise a refund will be issued to the original card holder.  


Wrong Address/ Undeliverable / Refused package policy

  • All refused shipments & undeliverable packages will be charged a 20% restocking fee. 
  • Shipping fee is non-refundableAll undeliverable packages due to incorrect name or address, or not the present/failure to claim will result in a $10 restocking fee. 
  • S&H is non-refundable 


NOTE:

Please double check and triple check your shipping address, once it is processed and shipped, we can no longer update or change the destination. You’ll be responsible for the package