Vivipet.com wants you to LOVE what you ordered. If something is not right, let us know. We have a 30-day unconditional return policy. If you have any questions, please contact our customer care team at info@vivipet.com
All returns are honored within 30 days of purchase.
To return your item(s), simply pay to ship the items back to:
ViviPet Returns
14726 Ramona Ave. Suite W5, 4th Floor
Chino, CA 91710 United States
How to return
- Returns must be in its original packaging condition, unused, within 30 days of purchase.
- Please include the reason for your return
- Original shipping charges are non-refundable
- Please use protective box or wrapping.
- Item(s) received with package damaged are subject to a 15% restocking fee
- Item(s) received Damaged and it is not able to resell again, they are not eligible for a refund
- Refund will take approx. 3-5 business days after receipt of the package
- We recommend you pay for insurance on the return shipping on items over $55
- We can not be responsible for any lost package sent to us
Final Sale items
- Items with a price of $10 or less are final sale Goods
- Grass seeds, Catnip, Cat Litter and water beads are final sale, not eligible for return
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Processing of Returns
- Returns are processed within 3-5 business days after receiving your return and posted to the original method of payment.
- We’ll send you an email confirmation when your refund has been issued.
- Please check with your financial institution for credit posting time frames.
- PayPal refunds will clear by the end of the same day it was issued
Processing of Returns
- Items shipped from www.ViviPet.com, can be returned within 30 days of ship out from our warehouse
- Some products have different policies or requirements associated with them.
- Return products past the 30-day return window, but items are not in its original packaging condition, used, we will charge a 15% restock fee
Wrong/ Defective Item Policy
- On very rare occasions, we Hoomans do make mistakes. Please contact us and we will take care of it right away!
- We may or may not require the original item to be returned.We reserve the right to request photos of the wrong/defective item
- For all defective/wrong items please start a damage claim by contacting: info@vivipet.com with the subject line: RMA claim & ORDER ID
- Provide clear photos of the wrong/defective item and a copy of the original invoice.
- We’ll send you an email confirmation when your refund has been issued.
- Please check with your financial institution for credit posting time frames.
- Paypal refunds will clear by the end of the same day it was issued
Returning gifts
- If the items were a gift you can still return them for a refund.
- Please follow our return policy to return the items back to us.
- You can request a refund in the form of a gift card/store credit by noting it on the original packing slip and provide your email address
- Otherwise a refund will be issued to the original card holder.
Wrong Address/ Undeliverable / Refused package policy
- All refused shipments & undeliverable packages will be charged a 15% restocking fee.
- Shipping fee is non-refundable
- All undeliverable packages due to incorrect name or address, or not the present/failure to claim will result in a $10 restocking fee.
- S&H is non-refundable
NOTE:
Please double check and triple check your shipping address, once it is processed and shipped, we can no longer update or change the destination. You’ll be responsible for the package