Vivipet.com wants you to LOVE what you ordered. If something is not right, let us know. We have a 30-day unconditional return policy. If you have any questions, please contact our customer care team at info@vivipet.com

All returns are honored within 30 days of purchase.

To return your item(s), simply pay to ship the items back to:

ViviPet Returns
1925 Mckinley Ave. Ste A
La Verne, CA 91750
  • Returns must be in its original packaging condition, unused, within 30 days of purchase.
  • Please include the reason for your return
  • Original shipping charges are non-refundable
  • Please use protective box or wrapping. Item(s) received damaged are subject to a 15% restocking fee
  • Refund will take approx. 3-5 business days after receipt of the package
  • We recommend you pay for insurance on the return shipping on items over $55, we can not be responsible for any lost package sent to us

Final Sale items

  • Items with a price of $10 or less are final sale
  • Goods such as grass seeds and water beads
  • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

PAST 30 DAYS OF RETURN

  • Returns are processed within 3-5 business days after receiving your return and posted to the original method of payment.
  • We’ll send you an email confirmation when your refund has been issued.
  • Please check with your financial institution for credit posting time frames. PayPal refunds will clear by the end of the same day it was issued

Wrong/ Defective Item Policy

On very rare occasions, we Hoomans do make mistakes. Please contact us and we will take care of it right away! We may or may not require the original item to be returned.

We reserve the right to request photos of the wrong/defective item

For all defective/wrong items please start a damage claim by contacting: info@vivipet.com with the subject line: RMA claim & ORDER ID

  • Provide clear photos of the wrong/defective item and a copy of the original invoice.
  • We’ll send you an email confirmation when your refund has been issued.
  • Please check with your financial institution for credit posting time frames. Paypal refunds will clear by the end of the same day it was issued

Returning gifts

If the items were a gift you can still return them for a refund. Please follow our return policy to return the items back to us. You can request a refund in the form of a gift card/store credit by noting it on the original packing slip and provide your email address Otherwise a refund will be issued to the original card holder.

Wrong Address/ Undeliverable / Refused package policy

All refused shipments & undeliverable packages will be charged a 10% restocking fee. Shipping fee is non-refundable
All undeliverable packages due to incorrect name or address, or not the present/failure to claim will result in a $10 restocking fee. S&H is non-refundable

NOTE:

Please double check and triple check your shipping address, once it is processed and shipped, we can no longer update or change the destination. You’ll be responsible for the package